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Returns Policy

If you wish to return an item please notify us by emailing us at
info@adelfilondon.com prior to posting your item back to us. 

We are sincerely sorry if you are unhappy with a product. You may return it within 14 days of receipt of your order in the original packaging and condition, undamaged and unworn. 

We aim to send refunds within 2 weeks of receipt. Please use registered post or recorded delivery when returning goods as it reduces the chances of packages being lost or incurring further damage in transit. 

All earrings cannot be returned due to health and safety reasons unless deemed to be faulty. We do not accept returns on any sale item.

All claims on a fault must be done within 48hrs of receipt. No credit or refund will be issued for products ordered in error by the customer or if goods are incorrectly stored or handled by the customer. We advise that you use a tracked service as we cannot be responsible for a return which is not safely delivered.  

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